Frequently Asked Questions

Your invoice provides details on how to make payment. We accept bank transfer, master card, and visa card.

We don’t prefer cash payments. Please contact our office, and we will provide you with an updated invoice, which you can pay by bank transfer, master card, and visa card.

Usually, we work Monday to Saturday. However, in special cases, we are willing to serve you on Sundays and on Public Holidays. Our End of Lease service can be scheduled for 7 days a week.

We have multiple cleaners and where possible we try our best to schedule cleaning for same day service also. Because we cover 2 major cities, sometimes it’s not possible to arrange a cleaner on short notice. Therefore, for domestic cleaning of up to 4 hours, we recommend you contact us 1-2 business days before the date when you need the cleaning done.

Please note: Our End of Lease and Commercial services can be scheduled for 7 days a week on short notice. 

You can cancel or amend a booking without any charges before 72 hours of scheduled cleaning. If you cancel or amend a booking within 72 hours of the scheduled cleaning, you will have to pay cancellation/amendment costs of $100. Furthermore, any cancellation/changes after the cleaner has arrived on-site will require full payment.

To make any changes to your booking, you can Call us at: 1300-280-576 (09:00 AM – 6:30 PM) 
 
Email us at: [email protected] (we will respond to your email within 1 business day).

To make urgent changes within 72 hours of the scheduled booking date, please call us. 

The quoted prices are based on the info provided at the time of quoting and will be revised if any of the conditions are met. 
 
a)The condition or size of the property is not as expected or told. 
 
b) If the client made changes in the pre-committed requirements or entered them incorrectly. 
 
*For very dirty/messy property, the charges will be upgraded.  
 
All cleaning quotes specify the maximum hours of cleaning included in the quoted price, for additional hours we may agree to do up to 1/2 hour of free work (at our sole discretion) and any additional hour will be charged at the discounted hourly rate mentioned in the invoice. Subject to terms and conditions*.

A Deep Clean is for the first-time customers or customers who haven’t had their home professionally cleaned in the last 2–3 months. 

The checklist for deep and regular cleanings is the same. Deep cleaning involves more time, effort, and focus. We require that you choose the Deep Clean option if your house: 
 
Has not been cleaned in the last month.  
Your home is not being maintained on a regular basis.  
 
Deep cleaning is a time-based service with the option to add additional services like: Oven cleaning, External window cleaning, etc. 

The time taken depends primarily on the area of the premises, number of rooms and bathrooms, basic condition, and type of service opted for.

Some customers only need deep cleaning for bathrooms which can take 3–5 hours or deep cleaning certain sections of the house, but others want to do deep cleaning for the whole house which can take 8–12 hours depending upon the size of the house.  
 
You can call us on 1300-280-576 (09:00 AM – 6:30 PM) to speak with our friendly staff who will assist you in calculating the approximate time required for your deep cleaning.

The Bond Back Guarantee applies to end of lease cleaning only, not general or deep cleaning. If a cleaning issue is reported within 72 hours of our cleaners leaving the property, we’ll return and re-clean the affected areas at no extra cost. Terms and conditions apply.

We require an agent report with photos of the areas you require a re-clean for. We will then process your claim with in 1-2 business days and aim to provide a re-clean within the next 1–3 days for any neglected/unsatisfactory areas. You must contact us within 72 hours (subject to terms and conditions*).

General cleaning consists of basic cleaning activities which normally focus on removing visible signs of mess through vacuuming, dusting, and wiping things down and takes 2–3 hours depending upon the size of the house. It often includes: 
 
Vacuuming 
Dusting 
Sweeping 
Mopping 
Bathroom/toilet cleaning 
General surface kitchen cleaning 
 
This type of surface cleaning is performed on a weekly basis to maintain a level of cleanliness and hygiene in your home and offices.  
 
With our simple package pricing, you pay for the allocated time and our cleaner will assist you with any included cleaning task in that package and for areas inside the house, And for any additional time, you will be charged at a discounted rate mentioned on your quote.

It depends on the condition and total living areas of your home. But, as a baseline, the Average Cleaning time for General Cleaning may take: 

1-Bedroom House/Apartment = up to 2 Hours 

2-Bedroom House/Apartment = up to 2 Hours

3-bedroom House/Apartment = up to 2.5 Hours 
 
4-bedroom House/Apartment = up to 3 Hours 
 
With all of our quotes, we provide an estimated time duration for the selected service.

All our cleaners have current police checked accreditation’s so that you feel comfortable and have peace of mind leaving your home or business in our capable and trusted hands. 

Do I have to be home during the service? 

This is entirely up to you – you can be there for the service, let the cleaner in and leave, or even not be there at all. You are more than welcome to provide access to your cleaners by way of a key/lockbox. Please note that in general, our cleaners work most efficiently when the house is empty of people and pets. 

We will move and clean under small objects and light furniture. However, we will strictly not move heavy furniture. This is due to the high risk of scratching floors. We are happy if customers would like to move furniture for us, but we will not instruct the cleaning teams to do so themselves. 

Yes, you can, subject to availability. Usually, steam cleaning is done on the next day of the End of Lease cleaning. However, we may try to get it done on the same day.

Commercial cleaning isn’t just about clearing surfaces and making a space appear tidy. It’s about getting into the most hard-to-reach spots to ensure every single spot has been treated with the same level of care. Working desks, Staff washrooms and common areas are cleaned. We provide a trained team to get the job done right with little interruption to the client’s operations. 

Prices differs depending on the amount of labour and time required to clean the premise/office/shop. We calculate and give an estimate which best suits your requirements. 

Our pricing formula works on the amount of time and labour. For example, If a small space is messy and requires more time to clean, or a large warehouse only requires vacuuming and mopping. The prices do not depend upon the size. 

Our equipment range includes various cleaning agents including septic friendly cleaning agents, vacuum cleaners, steam cleaners, scrubbing machines and other cleaning essentials. 

General cleaning should be considered every 7–14 days and deep cleaning every 3 months.

No, for external windows we have extra charges as outside cleaning of any such type is not included. Window cleaning from the outside will cost separate.