Terms and Conditions

NOTE: YOUR USE OF OUR SERVICES CONSTITUTES YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS. PLEASE BE AWARE OUR TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE AT OUR SOLE DISCRETION. WE WILL HOWEVER NOTIFY YOU ABOUT THE NEW AMENDMENTS OF OUR TERMS AND CONDITIONS BY WAY OF POSTING THEM TO THIS WEBSITE AT Best Local Cleaners. YOU SHOULD CHECK THIS PAGE FROM TIME TO TIME TO ENSURE THAT YOU ARE AWARE OF ANY CHANGES.

FIND BEST SOLUTION PTY LTD,  ACN 651 263 679 trading as Best Local Cleaners

INTERPRETATION : In these terms and conditions, the following words shall have the following meanings;

“Customer” or “You” means any person who purchases services from Best Local Cleaners

“We” means Best Local Cleaners or an authorised contractor approved by Best Local Cleaners

“Us” means Best Local Cleaners or an authorised contractor approved by Best Local Cleaners

“Services” or “Service” any service that the client would like performed.

“Terms and Conditions” means the terms and conditions of supply contained within this webpage and any conditions agreed in writing by Us.

“Cleaner” or “Cleaners” means any person who performs the service working for Us (staff and contractros).

“Heavily Soiled” means the existence of additional grime, dust or dirt that has been identified to exist at higher levels than that of a normal residence.

“Managing Agent” means the agent who manages the rental affairs of the property. For instance, a Real Estate agent.

“Property” means the property that is requiring a Bond Clean.

“Bond Cleaning Standards” means cleanliness in the Property that would pass the Managing Agents scrutiny (under governance of the Residential Tenancies and Rooming Act 2008) and release the bond to the Customer.

“Reasonable endeavors” means that We have tried our best to make an informed decision with the information that is available to us at that particular point in time. 

1. Quotation

1.1. The actual price payable by the Customer is calculated on the total number of hours worked by the Cleaner.

1.2. Any price quoted by Best Local Cleaners is an estimate only based on Best Local Cleaner’s experience, without inspection, and based on information provided by the Customer over the phone or Emails. Subject to this clause, quotes are valid for a period of 7 days from the date of the quote and are only valid after inspection of the premises is first carried out.

1.3. If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by Best Local Cleaners, your cleaner alternatively Best Local Cleaners will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount considering a partial Service to be conducted in its absolute discretion. If the cleaner or the office staff is unable to contact the Customer, the Service will end at the pre-stated time advised in the estimate given at the time of booking.

1.4. The Customer must inform Best Local Cleaners whether any cleaning services required are for an ‘end of tenancy’ at the time of quotation.

1.5. All prices that are displayed on our website are inclusive of GST, Chemicals and the labor of one staff member unless otherwise specified.

1.6. We will charge extra for and 3rd party voucher Services provided outside a 20km radius of the CBD (Canberra and Melbourne) or town center of any other area. 20km-30km will receive a flat charge of $10, 30km-40km will be charged $20 and any Service required at a distance of 40km or more must confirm cost will office staff. This also applies for clause 25.4.

1.7. Secure parking must be provided by the Customer. Any parking cost must be disclosed to office staff at the time of the booking and covered by the Customer.

1.8. There is a Minimum charge of $99 per job. One room is considered no larger than 16 m². Lounge and dining room is charged as 2 rooms. Hallways over 4m are considered to be 1 room and longer than 8m will be quoted on the day.

1.9. Your cleaner alternatively Best Local Cleaners has the right to charge for additional cleaning and will advise at the beginning of each job whether this will apply.

1.10. Pricing over the phone cannot be guaranteed until visual inspection occurs on the day.

1.11. Best Local Cleaners has the right to refuse a job and will discuss the price prior to any work being carried out.

1.12. Best Local Cleaners will endeavor to remove all stains although no guarantee can be given to the removal of all stains. Drying times depend on good ventilation to the property and Best Local Cleaners does not guarantee the time for drying of cleaned items and or carpets. Seats are charged per seat and a 2.5-seater lounge is considered 3 seats. Pricing may change without notice.

1.13. With our simple package pricing, you pay for the estimated time mentioned in the quote and during the visit our cleaner will assist you with any requested cleaning tasks inside the house (as long as its included in your selected package), And for any additional time, you will be charged at a discounted rate of $59 per hour instead of $69.

1.14. If you accept a quote and require the services in less than 24 hours or 1 business day then we will do our best to arrange the cleaner. And if we are unable to arrange the cleaner, we will call you to reschedule or cancel the booking and if required organise the refund of advance payments.

1.15. The quote can be changed as per inspection if the following condition meets:

        a)The condition or size of the property is not as expected or told.

        b) If the client made changes in the pre-committed requirements or entered them incorrectly.

2. Bookings 

2.1. The Customer may make a booking either in person, by telephone, email or on the Best Local Cleaners website namely www.bestlocalcleaners.com.au. Any booking made on the website will only be scheduled upon the completion of a phone call, email confirmation and reply to that email.

2.2. To confirm your booking you can accept an online quote and make payment.

2.3. At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime located at the Premises;

2.4. Best Local Cleaners provides all quotations at the time of booking in good faith and with the information provided by The Customer. If any information provided is incorrect Best Local Cleaners reserves the right to alter the price of The Service.

2.5. Best Local Cleaners reserves the right not to accept a booking for any reason.

2.6. The Customer must inform office staff at the time of booking if they have special requirements related to allergies or issues with specific cleaning products and other arrangements can be made prior to the service taking place. 

2.7. A Full Payment will be required to confirm the booking schedule. We accept cash, master card or visa card. However, there will be an extra surcharge for credit card payments. 

3. Additions and Amendments 

3.1.  Any changes to the Service to be provided must be agreed by Best Local Cleaners prior to the Service Time and these may incur additional charges.

3.2. If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact Best Local Cleaners, who may agree to provide the additional services in its absolute discretion. The Customer must request such changes directly from the Best Local Cleaners office and additional payment must be made to Best Local Cleaners.

3.3 Once the quote variation is agreed, YOU agree to pay the variation amount on your supplied Credit Card or bank transfer before the variation work commences. 

3.4 If you do not agree with any quote variation,  PLEASE NOTE this may void some areas or all areas of your Bond back guarantee. In such a circumstance we will communicate this in person, via phone or via email. 

3.5 If you bypass the Best Local Cleaners and engage its cleaner directly for additional or new work and/or you pay the cleaner directly via cash or bank transfer or credit card or in exchange for any other goods, Without the approval of Best Local Cleaners. This will void all and any warranty offered by Best Local Cleaners. As you have chosen to hire our cleaner directly without our approval or consent our insurance and warranties won’t be applicable. For any post-cleaning disputes, you will need to sort them on your own end and Best Local Cleaners won’t be responsible.  

For Privacy reasons we won’t share our cleaner’s details if you entered into any dispute while you directly hire/employ our cleaners. ( Definition of directly hire/employee: “You negotiated a price with the cleaner and paid him directly, our office never authorised and scheduled that work, we never invoiced you and we didn’t receive any money for that additional or new work.”)

4. General 

4.1. You agree that you must make sure that our cleaners and contractors have access to the premises at agreed times.

4.2.  You must remove any objects or other obstructions which may prohibit access to the Site.

4.3. The Customer acknowledges Best Local Cleaners invests significant resources in recruiting, selecting and training its Cleaners. Unless Best Local Cleaners gives prior written permission, the Customer must not, directly or indirectly, engage, employ or contract with any Cleaner to provide domestic services to the Customer or any associate of the customer for any period during which services are provided by Best Local Cleaners or for a period within 12 months after the conclusion of any Service.

4.4. If the Customer breaches clause 4.3, the Customer acknowledges that Best Local Cleaners may suffer loss and damage, including loss of business opportunity, administrative costs, and reputational harm, and agrees to pay liquidated damages of $1499 for each breach.

4.5. The Cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises. Any windows that require cleaning between the height of 2m and 5m, the Cleaner can use the extension pole. Any above the height of 5m may require special equipment which can be provided at Customer’s expense.

4.6. The Cleaner may, either before or during the provision of the Service not use or cease using any materials or cleaning equipment provided by the Customer if the Cleaner thinks, in their absolute discretion, that the use of such materials or cleaning equipment poses a risk to health and safety.

4.7. The Cleaner may, either before or during the provision of the Service not provide or cease the provision of the Service were carrying out the Service presents, in the absolute discretion of the Cleaner, a risk to health and safety.

4.8. Abuse or assault, verbal or physical, on our staff will not be tolerated and legal action will be taken against any Customer or 3rd party who is in breach of this.

4.9. We hold all rights to cancel the job if we deem the condition of the property is dangerous for the safety, health or wellbeing of our staff or if We are unable to access the property as agreed. Same day cancellation fees will apply.

4.10. We reserve the right to re-schedule or cancel any Service if the property is not as described either in condition or size, or if unexpected circumstances occur. 

4.11. We reserve the right not to clean an item/area within the Property (at no discount price to the Customer) if the item may pose a possible risk to the cleaner. For instance, a cracked or broken power point, dangerous light fitting or working at heights. In such an instance the Customer will be notified, and the Customer agrees that the Bond Cleaning Guarantee related to that area or item is void and no such warranty will apply. 

4.12. It is understood some items will be subject to wear and tear, and some items may be unable to be cleaned due to long-term or excessive exposure or contact with a build up of grime, in these instances, if identified no warranty will apply to these areas or items. 

4.13 The Customer agrees to allow photographic images to be taken of the Property, before, during and at the end of the service, these images will be used strictly for the purpose of recording before and after images for quality assurance and proof of limitations if applicable.

4.14 Verification of Police Checks: Best Local Cleaners makes every reasonable effort to ensure that all our cleaners have undergone police checks and have submitted valid certificates as part of our recruitment process. However, Best Local Cleaners cannot be held responsible for the authenticity or accuracy of the police check certificates provided by individual cleaners. You agree that Best Local Cleaners shall not be liable for any loss, damage, or injury that may arise due to any cleaner’s false or inaccurate police check certificate.

4.15 Any complaint submitted outside our published business hours will be taken to have been received at the commencement of the next business day. Submission of a complaint outside business hours does not entitle the Customer to bypass the rectification process or engage a third party at our cost.

4.16 Any work, variation, extra hours, or separate arrangement agreed directly between the Customer and the cleaner without Best Local Cleaners’ prior written approval is outside the contract with Best Local Cleaners and is not covered by any warranty, Bond Return Guarantee, refund, or claim against Best Local Cleaners.

5. Customer Representations And Warranties

5.1. Customer agrees to provide a safe working environment at the Premises for the Cleaner to perform the Service. Customer agrees that cleaner will not be subjected to any kind of bullying, verbal or physical or social or psychological abuse, and sexual or racial discrimination. For the safety the cleaner, in the incident of any breach of this term as deemed by the cleaner, the cleaner may terminate the service, and no refunds will be offered.

5.2. The Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service. If the property is not accessible by key or we are unable to enter at the agreed time, the Customer agrees to a $59 per hour non-access fee up to the full amount of the total cost of the job. 

5.3. Customer will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner to provide the Service.

5.4. Customer will provide all usual and necessary cleaning equipment and materials required by the Cleaner to provide the Service, unless other arrangements have been made with your cleaner;

5.5. All cleaning equipment and materials provided by the Customer are safe, have not been tampered with and are in full working order;

5.6. Customer will advise Best Local Cleaners prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises;

5.7. Customer is authorized to use the Premises and obtain the provision of Service;

5.8. If the Customer requires the Cleaner to clean behind or under any heavy items (e.g., a fridge, bookshelves or other furniture), they will move those items prior to the commencement of the Service; and

5.9. Customer will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

5.10. It is the Customers responsibility to be contactable at all times and 1 hour prior to the agreed start of the job. If for any reason we are unable to contact the Customer, we will continue the job using reasonable endeavors. Failure to be contacted may result in the job being incomplete and will void any warranty. In this event, if we are required to return to the property a return fee will be applicable based on the number of hours the cleaner is required at the Property. 

It is the solely the Customers responsibility to give access to the Property to the Cleaner. 

5.11. A key collection location may be agreed upon with the cleaner in writing (SMS or email) and may be subject to additional charges pending how far the location of the pickup area is to the property. Charges are calculated in 10Km increments based the shortest route calculated by Google Maps. This will be charged at $30 per 10km increment. The minimum key collection fees of $40 each way.

5.12. If our Cleaners are required to clean behind or under a heavy item such as a fridge, stove, washing machine, bookshelf or any other item deemed heavy (weighted above 3kgs), the Customer will be required to move these items prior to the commencement of the service at the Customers own risk and cost. Unless agreed upon in writing if the heavy items are not removed the Customer voids the Bond Cleaning Guarantee for that particular area. 

5.13. Before our Cleaners start the cleaning, the Customer is required to remove all personal belongings such as furniture, art, jewellary etc. prior to the commencement of any Service. We endeavor to be both careful and safe however we take no responsibility for any damage that may be caused at the time of the service. 

 5.14 All general cleaning or deep cleaning or builders cleaning cannot be re-cleaned (Unless client pays again). Where possible, toward the end of the cleaning, the client should check the cleaners work and once approve then the cleaner will leave. If client is unavailable to give approval or feedback, then the cleaner will leave once the job hours are complete.

6. Bond Return Guarantee 

6.1 Our Bond Return Guarantee applies only to end of lease cleaning services quoted and performed by Best Local Cleaners and only to the cleaning items included in the accepted Quote and our published inclusions and exclusions.

6.2 The Bond Return Guarantee is a rectification guarantee only. It is not a refund guarantee, compensation guarantee, reimbursement guarantee, price reduction guarantee, or bond outcome guarantee.

6.3 To make a claim under the Bond Return Guarantee, the Customer must notify Best Local Cleaners directly within 72 hours of completion of the Service.

6.4 Valid notice under clause 6.3 must be given through our official business contact channels only, including our office phone number, official email address, website contact form, or any other contact method expressly nominated by Best Local Cleaners on our website.

6.5 Contacting, messaging, or calling an individual cleaner, contractor, or staff member directly does not constitute valid notice to Best Local Cleaners and does not activate, preserve, or satisfy the requirements of the Bond Return Guarantee.

6.6 A claim under the Bond Return Guarantee must include, where available:
(a) clear photographic evidence of the alleged cleaning issue;
(b) the entry condition report or exit inspection report;
(c) the managing agent’s or property manager’s report; and
(d) sufficient details to identify the booking and the specific items in dispute.

6.7 Upon receiving a valid claim and the required information, Best Local Cleaners will assess the complaint and, where applicable, arrange for a return visit to rectify the relevant cleaning issue.

6.8 Best Local Cleaners must be given a reasonable opportunity to inspect and/or rectify any alleged issue before the Customer engages any third party, performs further cleaning themselves, or authorises anyone else to carry out rectification work.

6.9 Our Bond Return Guarantee does not cover all items at the Property. Please refer to our Bond Cleaning Inclusions and Exclusions (located [HERE]) for the full list of included and excluded service items. By way of example only, ceilings, garage walls, and deep stains requiring specialist treatment or a third-party professional service are not included in the Bond Return Guarantee unless expressly included in the Quote.

6.10 If the Customer engages a third-party cleaner, undertakes further cleaning themselves, or otherwise alters the condition of the Property before Best Local Cleaners has had a reasonable opportunity to inspect and rectify the complaint, the Bond Return Guarantee will be deemed waived and no refund, reimbursement, compensation, or credit will be payable unless Best Local Cleaners expressly agreed otherwise in writing beforehand.

6.11 Best Local Cleaners is not liable for the cost of any third-party cleaner, contractor, or other service provider engaged by the Customer without Best Local Cleaners’ prior written approval.

6.12 Any re-clean arranged under the Bond Return Guarantee will address only:
(a) the specific cleaning items identified in the complaint or inspection report; and
(b) items that were included in the original Quote and fall within our published inclusions and exclusions.

6.13 If a complaint is received outside our published business hours, on a Sunday, or on a public holiday, the complaint will be treated as received on the next business day, provided the Customer submitted the complaint within the 72-hour period.

6.14 Best Local Cleaners will use reasonable efforts to assess the claim and, where applicable, arrange a return visit within 1 to 3 business days after receiving the required documents and information.

6.15 Any free re-clean arranged under the Bond Return Guarantee is limited to a maximum of 1 hour, unless Best Local Cleaners agrees otherwise in writing. Any additional time approved by Best Local Cleaners may be charged at the applicable discounted hourly rate.

6.16 After a re-clean has been completed, any further complaint relating to the same Service must be reported to Best Local Cleaners within 24 hours of completion of the re-clean, failing which the re-clean will be deemed accepted and the Service will be deemed completed.

6.17 The Bond Return Guarantee is only available where all amounts due for the Service have been paid in full.

6.18 All Customers acknowledge and agree that the Bond Return Guarantee only applies where Best Local Cleaners is notified within 72 hours of completion of the Service, strictly in accordance with these Terms and Conditions.

6.19 The Bond Return Guarantee does not apply to issues arising from natural events or conditions occurring after completion of the Service, including but not limited to settled dust, water marks, insects, open windows, open doors, airflow, weather conditions, or similar events. Customers acknowledge that a vacant property may accumulate dust, dead insects, marks, or similar conditions very quickly, and Best Local Cleaners is not responsible for any such matter arising after completion of the Service.

6.20 The Bond Return Guarantee does not apply to damage, fair wear and tear, permanent staining, deterioration, discolouration, faulty fixtures, pre-existing defects, or any issue that is not reasonably capable of being resolved by standard cleaning.

6.21 The Customer must ensure that the bond clean is booked only after:
(a) all furniture, personal items, and rubbish have been removed from the Property;
(b) the Property is fully vacant and no longer inhabited; and
(c) all maintenance, repair, painting, pest control, moving, or other trade work has been completed.
If the Property is not fully vacant and ready for final cleaning at the time of the Service, the Bond Return Guarantee will not apply.

6.22 Best Local Cleaners is not liable for any delay, failure, damage, loss, or inability to perform or complete any obligation caused by events beyond our reasonable control, including but not limited to flood, storm, fire, earthquake, cyclone, severe weather, power outage, or other force majeure event.

6.23 The Bond Return Guarantee does not apply to areas to which our cleaners did not have safe, clear, and uninterrupted access at the time of the Service.

6.24 If the scope of work is changed, expanded, or increased before or during the Service, and this results in additional time being required, each additional hour will be charged at the discounted rate of $69 per hour, unless otherwise agreed in writing.

6.25 Any inspection of the Property should be conducted only after the Service has been completed. Best Local Cleaners is not responsible for concerns raised while the cleaning is still in progress and before the Service has been fully completed.

6.26 Each Quote specifies the maximum number of cleaning hours included in the quoted price. At our sole discretion, we may agree to perform up to 1 additional hour of work without charge. Any time beyond that will be charged at the discounted rate of $69 per hour, unless otherwise agreed in writing.

6.27 The Property must be free of rubbish and unwanted items before the Service begins, including rubbish located in cupboards, drawers, rooms, garages, balconies, and external areas. Best Local Cleaners is not responsible for rubbish removal unless expressly agreed in writing for an additional charge. If rubbish remains at the Property and affects access, cleaning quality, or completion of the Service, the Bond Return Guarantee will not apply to affected areas. The Customer may request rubbish removal at an additional agreed cost, subject to availability.

6.28 For the Bond Return Guarantee to apply, the Property must be empty and our cleaners must have safe, clear, and uninterrupted access to all relevant areas. If items remain on floors, inside cabinets, on benches, against walls, or otherwise obstruct access, our cleaners will use reasonable best efforts to clean accessible areas only, and the Bond Return Guarantee will not apply to obstructed, inaccessible, or partially accessible areas.

6.29 If the Customer purchased a key collection service as part of the original booking, one key collection for an approved end-of-lease re-clean will be provided free of charge. If no key collection service was purchased with the original booking, a discounted key collection fee of $29 will apply for any approved re-clean requiring key collection.

6.30 Every Quote specifies the maximum number of cleaning hours included in the Service. If, at the start of or during the Service, it becomes apparent that additional time is required in order to clean the Property to the standard necessary for the Bond Return Guarantee to apply, the Customer must approve and pay for the additional time required. If the Customer declines, cannot be contacted, or does not approve additional time, the Service will conclude at the end of the originally quoted hours, and the Bond Return Guarantee will not apply.

6.31 Wall spot cleaning is limited to small isolated marks only and does not include cleaning entire walls, large wall sections, multiple wall areas throughout the Property, or stain removal requiring repainting, specialist treatment, or repair. For the purpose of this clause, a “spot area” means a small isolated area of up to approximately 90 mm in diameter. The Customer acknowledges that spot cleaning may not restore a wall to a uniform appearance and may make surrounding areas appear comparatively darker or more marked. Best Local Cleaners does not guarantee that spot cleaning will produce the same result as repainting or full wall treatment.

6.32 Except for any rights that cannot lawfully be excluded, Best Local Cleaners’ sole obligation under the Bond Return Guarantee is to provide a reasonable opportunity to rectify eligible cleaning issues in accordance with these Terms and Conditions.

6.33 Direct Dealings with Cleaner / Unauthorised Variations

If, without Best Local Cleaners’ prior written approval, the Customer directly engages, instructs, pays, tips, contracts with, or makes any separate arrangement with a cleaner or contractor introduced by Best Local Cleaners, then any such arrangement is strictly between the Customer and that cleaner or contractor personally.

Any additional work, changed scope, extra hours, separate service, special request, or variation arranged directly with the cleaner or contractor will be treated as outside the original booking and outside the contract with Best Local Cleaners.

Best Local Cleaners will have no liability or responsibility for:
(a) the performance of that separately arranged work;
(b) any cash payment or direct payment made by the Customer to the cleaner or contractor;
(c) any dispute about price, scope, quality, timing, refund, reimbursement, or damage arising from that separate arrangement; and
(d) any claim that such directly arranged work is covered by any Bond Return Guarantee, warranty, free re-clean, or other service promise offered by Best Local Cleaners.

Any Bond Return Guarantee or other warranty offered by Best Local Cleaners applies only to the services quoted, booked, and paid for through Best Local Cleaners directly.

6.34 The Bond Return Guarantee does not apply to any work, variation, additional task, extra hour, or separate service arranged directly between the Customer and a cleaner or contractor without Best Local Cleaners’ prior written approval.

7. Price Match Guarantee 

7.1. Where possible we will Price match written quotes only.  

7.2. Any additional work outside of the price matched quote will be charged at normal price. 

7.3. Subject to the availability of staff, equipment, and location, we may not be able to provide cleaning services at the requested address and in which case we will not do price match.

8. Payments

8.1. You agree that at the time of the first Booking, your payment details will be transferred to Best Local Cleaners’s secure payment gateway. Upon the successful Booking, Best Local Cleaners will take payment for the Booking. You must ensure that sufficient funds are available for debit at that time. Fees and charges relating to insufficient funds at time of debit will be passed onto you.

8.2. Payments for the services are to be made via Credit Card or Bank Transfer prior to the day of the service. Unless agreed upon in writing, full payment is to be made before the commencement of the clean.

8.3. If you are paying via bank transfer, please send the remittance details to our office and allow 3 days for Bank clearing. Failure to receive remittance advice or payment within our bank account 3 days prior, will result in cancellation of your service and a forfeit of the booking fee if applicable.

8.4. You the Customer agree that if We have not received payment in full for the service within the period of two calendar weeks of the original invoice date then a late payment fee of $99 applies for the first month. Additional Late payment fees will be charged at a fixed rate of 15% per annum for every month that any amount remains outstanding thereafter. 

8.5. At our sole discretion, we reserve the right to report any non-payment to collection agencies. This may include reporting non-payment to Credit Reporting Agencies (like Equifax, Experian, and illion), the National Tenancy Database (NTD), online trade portals, your client (in the case of builder’s cleaning), and your property agent. By doing so, your credit rating may be affected, as well as your ability to seek rental properties or obtain credit in the future.

8.6. You the Customer agree that if We have not received payment in full for the service within the period of two calendar Weeks of the original invoice date then your account will be forwarded to a debt collection agency to recover the outstanding debt. 

8.7. You also acknowledge that in cases of prolonged non-payment, legal action may be pursued to recover the outstanding debt. This may include the reimbursement of legal costs associated with the recovery process. 

8.8. Once the Service has been completed and Best Local Cleaners has left the property, no refund, partial refund, set-off, chargeback, reimbursement, or compensation claim will be accepted for alleged cleaning deficiencies where the Customer has not first complied with the Bond Return Guarantee process in clause 6 and given Best Local Cleaners a reasonable opportunity to inspect and rectify the complaint.

8.9. We retain the right to share information about non-payment issues with our social media and partner channels, as well as with local government dispute resolution bodies, to raise awareness regarding instances where legal obligations for payment have not been met.

8.10. You understand and acknowledge that any chargeback on a Credit card without the written approval of a recognized regulatory authority or written agreement with us will incur a 23% additional administration fee on the balance owing plus GST. 

8.11. You understand and acknowledge that any chargeback on a Credit card without the written approval of a recognized regulatory authority or written agreement with us will be referred to a Recovery Agent and this may have an impact on your Credit Score.

8.12. Recovery Expenses: The debtor/s shall pay for all costs actually incurred by Best Local Cleaners in the recovery of any monies owed under this Agreement.  You agree to be liable for and indemnify Best Local Cleaners and its employees, and sub-contractors. Such costs may include, but are not limited to, fees for recovery agents, repossession services, location search costs, process server costs, as well as legal fees calculated on a solicitor-client basis, debt collection commissions and legal fees on an indemnity basis.

8.13 Any goodwill gesture, store credit, discount, or voucher offered by Best Local Cleaners is entirely discretionary, is not an admission of liability, and does not create any ongoing entitlement for the Customer or alter these Terms and Conditions.

9. Changes And Cancellations

9.1. You can cancel or amend a Booking free of charge, up to 72 hours before the Cleaning Service is scheduled to begin.

9.2. If you cancel or amend a Booking up to 24 hours before the Cleaning Service is scheduled to begin, you will have to pay cancellation/amendment costs of $100. 

9.3. If the cleaner is unable to gain access to the site because You or anyone else is not on site and the job cannot proceed. You will have to pay cancellation/amendment costs equal to the quoted amount for the service. 

9.4. You cannot amend, extend or cancel a Booking during the performance of the Services.

9.5. The Cleaning Agreement shall expire once the Cleaning Services under the Booking have been performed.

9.6. If the Cleaner is unable to fulfill a confirmed Booking (in full or part), We will attempt to find you a replacement Cleaner. If we cannot find you an alternative Cleaner, we will reschedule your Booking to a new time which suits you. If we cannot find a suitable time for you, you may cancel the Booking at no charge.

9.7 We reserve the right to re-schedule or cancel any Service if the property is not as described either in condition or size, or if unexpected circumstances occur.

9.8 If you cancel or amend a booking while the cleaner is onsite then cancellation fees will be equal to the full payment quoted for the service.

9.9 If you cancel or amend within 24 hours of the scheduled booking then cancellation fees will be equal to the full payment quoted for the service.

10. Indemnity and Liability

10.1. General indemnity: You agree to indemnify Best Local Cleaners its directors, associated companies, and employees, on demand, against any claim, action, damage, loss, liability, cost, charge, expense or payment which Best Local Cleaners may pay, suffer, incur or are liable for, in relation to any act you do or cause to be done, in breach of these Terms.

10.2. General limitation of liability: ‍We will not be liable to you in contract, tort or equity in relation to any direct, indirect or consequential loss you incur in relation to the contents or use of or reliance on Site Content or otherwise in connection with the Website or mobile phone applications.

10.3. Cleaning Services Liability: ‍To the extent permitted by law, Best Local Cleaners will not be responsible and will be excluded from all liability, for any loss or damage whatsoever (including personal injury, loss of life and damage to property) that you or another person may suffer in connection with the offer or supply of (or default in supplying) the Cleaning Services.

10.4. Information accuracy: ‍You acknowledge and agree that some of the Site Content may be provided by way of blogs or comments made by other users of the Website or mobile phone applications, and that Best Local Cleaners does not accept any liability for the accuracy of such information or your reliance on the same. The Site Content is provided to you as general information only and is not intended to substitute or replace the advice of a duly qualified professional (where applicable). 

10.5. Best Local Cleaners does not warrant the accuracy, adequacy or completeness of such information. To the maximum extent permitted by law, Best Local Cleaners does not accept responsibility for any loss, damage, cost, expense or injury you or any third party suffers as a result of reliance by you upon the accuracy or currency of information contained in the Quote or website. 

10.6. Best Local Cleaners accepts no liability for any aspect of the services, including but not limited to the description, performance or delivery of Services by cleaners. 

10.7. Best Local Cleaners has no responsibility and makes no warranty as to the accuracy of any aspect of any services provided by the cleaners, including, but not limited to, the ability of cleaners to perform tasks and supply of services is solely the cleaner’s liability.

10.8. Except for liability in relation to any Non-excludable Condition, the Best Local Cleaners Service is provided on an “as is” basis, and without any warranty or condition, express or implied. To the extent permitted by law, we and our suppliers specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

10.9. Best Local Cleaners has no obligation to any customer to assist or involve itself in any dispute between the cleaners if arises, although may do so to improve customer experience.

10.10. The Best Local Cleaners total financial liability to you in respect of all other losses arising under or in connection with the contract, service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed a sum equal to the lower of AUD 500.00 and the amount paid or payable to the Provider by you under the contract in the 12 months preceding the date of any claim against the Best Local Cleaners by you.

10.11. You agree to waive any right of claim against Us for any incidental costs incurred, including but not limited to, rent payable and or loss of bond monies applied arising from the service. 

10.12. Disclaimer of Liability for Property Damage: Best Local Cleaners takes reasonable care to work with responsible and skilled cleaners. However, we explicitly disclaim all liability for any damage to property that may occur during or as a result of services provided by cleaners employed or contracted by Best Local Cleaners. By engaging our services, you acknowledge and agree that Best Local Cleaners shall not be responsible or liable for any loss or damage to property, whether direct or indirect, arising out of or in connection with the services performed. You agree to indemnify Best Local Cleaners against all claims, costs, and expenses related to property damage caused during the provision of our services. In the event that a cleaner employed or contracted by Best Local Cleaners causes damage to your property, you must report the incident to Best Local Cleaners within 24 hours of the service date. Upon receipt of a valid claim, Best Local Cleaners will assess the damage and may, at its sole discretion, either repair the damaged item or reimburse the depreciated value of the damaged property up to a maximum amount specified in your service agreement.

11. Exclusions And Limitations 

11.1. To the extent permitted by statute, the liability, if any, of Best local Cleaners is, at Best local Cleaners option, limited to and completely discharged by the resupply of the Service.  Best local Cleaners is not responsible for:

11.2. Not completing or providing the Service as a result of a breach of a warranty by the Customer in clause 3 (including a failure by the Customer to provide proper materials, cleaning equipment, utility services, a safe working environment or unencumbered access to the Premises); or

11.3. Any damages caused by defective cleaning materials or cleaning equipment provided by the Customer;

11.4. Not completing or providing the Service as a result of the cleaner not proceeding for health and safety reasons under clause 4;

11.5. Any loss or damage incurred by the Customer or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of Best local Cleaners.

11.6. Not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service;

11.7. Existing dirt, wear, damage or stains that cannot be completely cleaned or removed;

11.8. Any wear or discoloring of fabric or surfaces becoming more visible once dirt has been removed;

11.9. any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or

11.10. The cost of any key replacement or locksmith fees, unless keys were lost by  Best local Cleaners or the Cleaner.

11.11. Except as provided in this clause, all conditions and warranties implied by law in respect of the state, quality or condition of the Service which may apart from this clause be binding on  Best local Cleaners are excluded.

11.12. The Customer acknowledges that the results of any services provided may vary depending on a number of factors (including materials used, equipment provided, time elapsed since Premises was last cleaned, and the nature of cleaning required), and that  Best local Cleaners gives no guarantee as to the actual results of the Service.

11.13. Except to the extent provided in this clause,  Best local Cleaners has no liability (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by  Best local Cleaners (including any loss caused by, or resulting directly or indirectly from, any failure, defect or deficiency or any kind of or in the products used or services provided by  Best local Cleaners).

11.14. If any of these Website terms and conditions are illegal, void or unenforceable in a jurisdiction, they will, as to that jurisdiction, be ineffective to the extent of the illegality, voidability or unenforceability and to the extent possible may be severed, without invalidating the remaining terms and conditions, or affecting the validity or enforceability of that provision in another jurisdiction.  

11.15.  If We waive any rights available to us under these Website terms and conditions on one occasion, this does not mean that those rights will automatically be waived on another occasion. 

12. Acceptance: 

12.1. In order to use this Website or mobile phone applications and make a Booking, you must first agree to the Terms.

12.2. you may not accept the Terms or access the Website or mobile phone applications if:

a) you are not of legal age to form a binding contract with Best Local Cleaners; or

b) you are a person barred from entering into contracts under legislation,

c) In which case, you must immediately leave the Website or mobile phone applications.

12.3. By accepting the Terms, you agree that this is clear and unequivocal proof that the Terms are not unconscionable, that there is no unfair bargaining power or position, that there is no duress, and that you have carefully read and understood the Terms.

12.4. If you do not understand any part of the Terms you should seek independent legal advice and do not use this website or our services. 

12.5. The use of this Website or mobile phone applications is at your own risk. The Site Content and everything from the Website or mobile phone applications is provided to you on an “as is” and “as available” basis without warranty or condition of any kind.

13. Complaints: 

13.1. Any complaints must be made in writing and sent to [email protected]

13.2 Any complaints must be made within 24 hours of the performed Service. Complaints must include the Customers name, contact number, the date of the complaint and a detailed explanation of the complaint including any relevant documentation and notes. Complaints must also include what resolution the Client would like. 

13.3 We endeavor to provide an initial response to all complaints within 1-3 weeks.

13.4 The Client acknowledges that they have the ability to view our website and follow the complaints procedure. The Client acknowledges that if they do not follow our complaints procedure, We have the right to dismiss the complaint and or take no further action at our discretion. If you are satisfied with our proposed actions or remedies we will close the complaint and record the findings for our continuous improvement program. 

14. Social Media 

14.1. Whilst We strive to protect your information, We do not warrant and cannot ensure the security of any information which you transmit to us, or that this Website is virus free.  

14.2. Where We provide or host social media pages or where you refer to us on social media and reference any matters identified on our Website, the following provisions shall apply:  

(a) You are fully responsible for the reviews and social media site content you submit. We shall not be liable in any way for such social media site content to the full extent permitted by law and shall not be deemed or considered to in any way authorise, endorse, approve or support any material submitted by you or any other social media site user. We may screen and/or remove and/or request that the third party operator of any social media site or website remove any social media site content without notice for any reason whatsoever.  

b) You agree that:  

(i) you will not submit any social media site content that is unlawful, fraudulent, or which may breach any intellectual property rights, privacy, publicity or other right, or is unreasonably commercial (for example, a ‘guerrilla marketing’ attempt), defamatory, obscene, profane, derogatory, pornographic, sexually inappropriate, violent, abusive, harassing, threatening, objectionable with respect to race, religion, origin or gender, not suitable for children, misleading or deceptive, or otherwise unsuitable for publication.  

(ii) you will obtain prior consent to the submission of your content from all persons who appear in (for example, in photographs) or have any rights in relation to any content.  

(iii) your content will be your own original work.  

(iv) your content shall not contain viruses or cause injury or harm to any person, entity or device. 

(v) you will comply with all applicable laws and regulations, including without limitation, those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer, mobile communications device or any other communication systems; and.

(vi) you agree to indemnify Us for any loss, damage or expense, whether direct or indirect (and including consequential loss) We and/or any of our related entities may suffer in relation to any breach of the above terms.

14.3 You will not leave a review against our business on any platform that is unlawful, fraudulent, or which may breach any intellectual property rights, privacy, publicity or other right, or is unreasonably commercial (for example, a ‘guerrilla marketing’ attempt), defamatory, obscene, profane, derogatory, pornographic, sexually inappropriate, violent, abusive, harassing, threatening, objectionable with respect to race, religion, origin or gender, not suitable for children, misleading or deceptive, otherwise unsuitable for publication or impacts our ability to do our business or attract new clients. 14.4 We reserve the right to seek legal compenstation for damages caused by your review or social medial post. 

15. Privacy and Data Security

15.1. Minimal Data Storage: 15.1.1. We store minimal user data to perform our services effectively. This includes only essential information such as names, contact details, and service-related information. We do not collect or store sensitive personal information such as credit card details directly; these are handled securely by our third-party payment processor, Stripe.

15.2. Liability for Data Breaches: 15.2.1. We take all reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, we cannot guarantee that our systems will be completely secure from hacking, data spills, or other unauthorized intrusions. 15.2.2. We shall not be held liable for any loss, damage, or inconvenience caused by data breaches, including those resulting from hacking, data spills, or human errors by our staff, contractors, or third-party vendors.

15.3. Third-Party Services: 15.3.1. We use third-party services such as ServiceM8 for CRM and Stripe for payment processing. These services have their own privacy policies and security measures, and we are not responsible for any breaches that occur within these third-party systems. 15.3.2. By using our services, you agree to the terms and conditions of these third-party providers.

15.4. Human Errors: 15.4.1. While we strive to minimize errors, we recognize that human errors can occur. We will take appropriate steps to rectify any errors promptly, but we shall not be liable for any direct or indirect damages resulting from such errors.

15.5. Reporting and Mitigation: 15.5.1. In the event of a data breach, we will take immediate steps to mitigate any potential harm and notify affected parties as required by applicable law. 15.5.2. Customers are encouraged to report any suspected breaches to us immediately so that we can investigate and take necessary actions.

15.6. Indemnification: 15.6.1. By agreeing to use our website or our services, you agree to indemnify and hold us harmless from any claims, damages, or expenses arising out of or related to any breach of data security.

15.7. Data Security Measures: 15.7.1. We employ a variety of security measures to protect your data, including encryption, secure servers, and access controls. However, no system can be completely secure, and we cannot guarantee the absolute security of your data. 15.7.2. Regular audits and updates are conducted to ensure our data protection measures are up-to-date and effective against potential threats.

15.8. User Responsibility: 15.8.1. Users are responsible for maintaining the confidentiality of their account information and for any activities that occur under their account. 15.8.2. Users should immediately notify us of any unauthorized use of their account or any other breach of security.

15.9. Legal Compliance: 15.9.1. We comply with all applicable data protection laws and regulations. Any changes to these laws will be reflected in our privacy practices and this policy.

15.10. Updates to Privacy Policy: 15.10.1. Our privacy policy, which outlines how we collect, use, and protect your personal information, is available at Best Local Cleaners Privacy Policy. We reserve the right to update this privacy and data security section as needed to reflect changes in our practices or applicable laws. Users should check this section periodically to stay informed about how we protect their information.

15.11. Consent: 15.11.1. By using our services, visiting our website, or providing us with your personal information, you agree to your information being collected, stored, used, and disclosed as set out in our Privacy Policy.

By continuing to use our services, you acknowledge and accept these terms regarding privacy and data security.

Earn Qantas Points – Terms and Conditions

16. Qantas Points Program

16.1. Eligibility: 16.1.1. You must be a Qantas Frequent Flyer member to earn and redeem Qantas Points. A joining fee may apply. 16.1.2. This offer is available to both domestic (individual) and business customers. 16.1.3. Businesses must be members of Qantas Business Rewards to earn Qantas Points. 16.1.4. Customers are not eligible if they have an existing contract with Best Local Cleaners for the same service. 16.1.5. You must provide your Qantas Frequent Flyer number at the time of booking.

16.2. Earning Qantas Points: 16.2.1. Best Local Cleaners’ customers will earn 1 Qantas Point for every $2 spent on eligible services. 16.2.2. Qantas Points will be credited to the Members’ Business Rewards account within 30 days after the service has been completed and full payment has been received, whichever occurs later. 16.2.3. Qantas Points cannot be earned on any free trial offers. 16.2.4. This offer does not apply if the service is heavily discounted or includes unpaid hours. 16.2.5. This is a limited time offer and can be withdrawn at any time without notice. 16.2.6. Customers must ensure they provide the correct Qantas Frequent Flyer account details at the time of booking. Once points are transferred, we cannot verify the details, reverse the points, or reverse the transactions. 16.2.7. We reserve the right to scale back or scale up the reward ratio without any notice.

16.3. Claims: 16.3.1. Any claims in relation to Qantas Points under this offer must be made directly to Best Local Cleaners.

16.4. Transfer to Qantas Frequent Flyer: 16.4.1. To transfer Qantas Points from a Qantas Business Rewards account to an individual’s Qantas Frequent Flyer account, the business account must have a balance of at least 3,000 Qantas Points. 16.4.2. Membership and Qantas Points are subject to the Qantas Frequent Flyer program Terms and Conditions.

16.5. Qantas Club Membership: 16.5.1. Qantas Club membership is subject to the Qantas Club Terms and Conditions.

16.6. Tax Implications: 16.6.1. We recommend you consult your accountant or tax adviser to understand possible tax implications, such as fringe benefits tax (if applicable).  

16.7. Use of Qantas Logo: 16.7.1. The Qantas logo is a registered trademark of Qantas Airways Limited. 16.7.2. Best Local Cleaners is currently awaiting approval to use the Qantas logo. Any use of the Qantas logo requires prior written consent from Qantas Airways Limited. 16.7.3. Best Local Cleaners assumes no liability for any claims, damages, or losses arising from unauthorized use of the Qantas logo by third parties.